Data Deletion Instructions

1. Data Covered

Data that may be covered includes:

• User IDs, Page IDs, message IDs, or similar identifiers received from Meta products.
• Connection records related to your inquiry or integration.
• Inquiry records received through Meta channels.
• Delivery, read, status, and technical metadata for Meta messages.
• Access tokens or connection records related to Meta integrations, if stored.

2. Data That May Not Be Deleted Immediately

Some information may be retained, restricted, or anonymized rather than deleted immediately where retention is required or appropriate for legal, medical, audit, fraud-prevention, security, or operational reasons.

• Medical records that must be retained by a medical institution.
• Accounting, appointment, consent, audit, or security records.
• Information required by law, regulation, or administrative request.

3. How to Request Deletion

You may request deletion in either of the following ways.

Option A: Email Request

Email: support@cellforceoneclinic.com
Subject: Meta Data Deletion Request

Please include:

• Your name.
• Your contact email address.
• The Meta service used, such as Instagram, Facebook, Messenger, or WhatsApp.
• The relevant account name or username.
• What data you would like deleted.

After identity verification and review of legal and medical-record retention obligations, we will delete, anonymize, or stop using the relevant data within a reasonable scope.

Option B: Remove the App from Meta Settings

You may be able to remove the Clinic's app connection from your Facebook or Instagram settings. Removing an app connection in Meta settings does not necessarily delete medical records or response history that the Clinic must retain under applicable law. If you need deletion from our systems, please also contact us by email.

4. Meta Data Deletion Callback

If the Clinic implements Meta's Data Deletion Callback, we will verify the signed request from Meta and start deletion or anonymization of applicable Meta-derived data.

Candidate production endpoint:

https://cellforceoneclinic.com/api/meta/data-deletion

This endpoint should not be used until production implementation is complete.

5. Processing Time

We will respond within a reasonable period after verifying your identity and the applicable data. Additional time may be required where legal retention, medical-record retention, or scope confirmation is needed.

6. Contact

Cell Force One Clinic Tokyo / Medical Corporation Yamamoto Clinic
Email: support@cellforceoneclinic.com
TEL: +81-3-6228-5751