Terms & Conditions

Out-of-Pocket Services / No Health Insurance Coverage

All regenerative medicine treatments (NK cell therapy, MSC stem cell therapy, exosome therapy, etc.) and precision health programmes offered by the Clinic are private-pay (jiyuu shinsatsu) services. They are not covered by Japan's public health insurance system (Kenko Hoken / Kokumin Kenko Hoken) or other national health schemes. All costs are the full responsibility of the patient. Please confirm the full fee schedule with our staff before commencing any treatment.

Individual Variation

Our treatments and assessments are designed based on current research, but outcomes, responses and results vary between individuals. Please note the following:

• Treatment outcomes depend on each patient's age, health status, medical history and lifestyle.
• Identical results cannot be assured for every patient.
• Temporary reactions (e.g. mild fever, fatigue) may occur following treatment.
• Please discuss any concerns with your attending physician prior to treatment.

Notification under the Act on the Safety of Regenerative Medicine

All regenerative medicine services provided by the Clinic have been notified to the Minister of Health, Labour and Welfare in accordance with the Act on the Safety of Regenerative Medicine (Act No. 85 of 2013), following preparation of required documentation and review by a certified committee.

• NK Cell Therapy: Notified to the Minister of Health, Labour and Welfare (filed under the Act; not a national efficacy endorsement) (Plan No. PB3250244)
• MSC Stem Cell Therapy: Notified as a Type 2 Regenerative Medicine Provider

This notification does not constitute national endorsement of the efficacy or safety of these treatments by the Ministry of Health, Labour and Welfare. The Act mandates institutional notification and committee review; it is distinct from national endorsement of a treatment's effectiveness or safety profile.

Cancellation Policy

Cancellations and reschedules must be requested at least 48 hours before your scheduled appointment.

• Cancellation more than 48 hours in advance: No cancellation fee
• Cancellation between 48 and 24 hours in advance: 30% of the treatment fee
• Cancellation within 24 hours or no-show: 50% of the treatment fee
• Cancellations after cell processing has commenced will be handled individually

Cancellations due to unavoidable circumstances (e.g. sudden illness) will be considered on a case-by-case basis. Please contact us as early as possible.

Personal Information Handling

The Clinic collects and uses personal information for the following purposes:

• Provision and management of medical consultations, assessments and treatments
• Appointment scheduling, correspondence and service delivery
• Creation and retention of medical records (as required by applicable law)
• Anonymised statistical analysis for quality improvement and patient safety

The Clinic will not disclose personal information to third parties except as required by law. Patients have the right to request access to, correction of, or cessation of use of their personal information. Please review our Privacy Policy and Data Deletion Instructions, or contact support@cellforceoneclinic.com for privacy-related enquiries.

Disclaimer

The Clinic shall not be liable for:

• Damages arising from inaccurate or incomplete information provided by the patient
• Unexpected reactions attributable to the patient's individual constitution, pre-existing conditions or drug interactions
• Damages arising from inaccessibility of the Clinic's website or errors in the information thereon
• Changes or interruptions to service caused by force majeure events including natural disasters, infectious disease outbreaks or regulatory measures

The Clinic exercises due care in all clinical activities but does not promise specific outcomes from any treatment.

Use of Social and Messaging Channels

The Clinic may receive inquiries through LINE, WhatsApp, Instagram, Facebook, Messenger, or similar channels. These channels are intended for appointments, inquiries, and general communication. They are not emergency medical services and are not used to provide diagnosis, prescriptions, or treatment suitability decisions.

Automated or semi-automated replies are used to acknowledge receipt or route the inquiry to staff. They are not medical care by a physician.

If medical judgment is required, it will be handled through an appropriate doctor review, in-person consultation, or scheduled consultation. If you have urgent symptoms, please contact your local emergency medical service immediately.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Japan. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the Tokyo District Court as the court of first instance.

Amendment of Terms

The Clinic reserves the right to amend these Terms at any time without prior notice, in response to changes in applicable law or clinic operations. Amended Terms shall take effect upon publication on this website.